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Shipping and Returns
Devolución de productos, Cambio o Cancelación de Pedidos
(i) Dret de desistiment
The User will have a maximum period of ten calendar days from the delivery of the product to withdraw, in whole or in part, from the purchase of the product, in accordance with current legislation. Once this term has ended, El Molí de l'Oli will not accept returns for product purchases.
In case of withdrawal, the user must contact El Molí de l'Oli by sending an email to email@example.com
In any case, in the event of canceling the purchase, the following requirements must be met:
- 1) El producto debe estar en el mismo estado en que se entregó y debe conservar el embalaje y el etiquetado original.
- 2) A copy of the proof of purchase and the delivery note for the products must be included in the package.
Las devoluciones de los pedidos deberán remitirse a la dirección:
Miró Cubells SL
C/ Sant Miquel, núm. 48
The user will bear the shipping costs for return in case of exercise of the right of withdrawal.
(ii) Return of defective products
Without prejudice to any other right that may correspond to him, the User will be entitled to a refund of the price of the defective products or of the products delivered if they do not correspond to the order made by the User.
In this case, the return will have to be made by the user through the procedure established in section (i) above, although in this case, he will not have to deal with the costs of returning the mentioned products.
As long as the User has followed the procedure established in section (i) above and the requirements established in this section have been met, El Molí de l'Oli will reimburse the price paid corresponding to the returned products.
(iii) Reembolso del precio de los productos al Usuario
The User will not be entitled to a refund of the price of the returned products that are not in the same conditions in which they were delivered, or that have not met the requirements established in these General Conditions.
Partial returns of an order will result in a refund of the price corresponding to the product or products actually returned.
El Molí d'Oli will manage the price refund order through the same payment system used by the User for the acquisition of the products, within thirty days from the collection of the returned order and once The Molí de l'Oli has verified that the products subject to return meet the requirements established in sections (i) and (ii) above.
CANCELLATION OF ORDERS
1) If you have not yet paid for your order, you can cancel it by writing to firstname.lastname@example.org
2) If you have already made the payment, please contact us. The refund will be made by the same means by which you paid and if it was a transfer, we will ask you for an IBAN account number which you will have to send to the email email@example.com
3) If the order has already been sent, you can make the return after its delivery.